Frequently Asked Questions
Here you'll find answers to the most important questions about ordering, shipping, products, and returns at Woondecoraties. If your question isn't answered here, you can contact us directly at any time.
Order & Payment
How can I place an order?
Select the lamps or lights you want, add them to your shopping cart, and follow the checkout process. Once completed, you will receive an order confirmation via email.
Which payment methods are accepted?
We offer various secure payment methods:
- Stripe
- PayPal
- iDeal Payment
I haven't received an order confirmation. What should I do?
Please check your spam folder first. If you haven't received the email, please contact us at info@woondecoraties.com.
Shipping & Delivery
How long does delivery take?
Delivery time is usually 3-6 working days from dispatch.
How can I track my delivery?
Once your order has been shipped, you will receive a tracking link via email.
Can I have my order delivered to a parcel locker?
Yes, provided the item is not too large or too heavy. Large lamps or bulky light fixtures cannot be delivered to parcel lockers.
What happens if my package arrives damaged?
Please take photos of the damage (package + item) and send them along with your order number to:
info@woondecoraties.com.
We will replace damaged goods as quickly as possible free of charge.
Products & Technology
Are light bulbs included?
It depends on the product. The respective product description clearly states whether a light bulb is included.
Can I use LED bulbs in any lamp?
Yes, provided the socket and wattage are compatible. You can find more information in the product description.
Do I need an electrician for the installation?
Ceiling lights, wall lamps and hardwired lamps should always be installed by a qualified electrician.
My lamp is flickering – what can I do?
Often the problem lies with unsuitable light bulbs or dimmers. Contact us – we'll be happy to advise you on which light bulb is right for you.
Returns & Exchanges
How does the return process work?
You can return your order within 30 days. Please contact us beforehand at:
info@woondecoraties.com
Who pays for the return shipping?
The customer bears the return shipping costs.
When will I receive my refund?
Once your return has been checked, the refund will be processed within 14 days.
Can I exchange an item?
Yes, an exchange is possible. Please contact customer service beforehand.
Warranty & Complaints
How long is my warranty?
All products are covered by the statutory warranty period of 24 months.
How do I file a complaint?
Send us photos of the defect and your order number to:
info@woondecoraties.com
Customer Service
How can I reach you?
✉️ Email: info@woondecoraties.com
📱 Phone: +971 52 793 8634
When are you available?
- Monday – Friday: 8:00 AM – 6:00 PM
- Saturday: 9:00 AM – 4:00 PM
- Sunday: 10:00 AM – 3:00 PM
If you have any further questions, we are always happy to help.
