Shipping and Delivery Information

We currently ship to the Netherlands. Orders are processed within 3–7 business days and delivered to the Netherlands within 10–20 business days after dispatch.

1. Processing Time of Your Order

Once we receive your order, it will usually be processed within 3-7 business days. During peak seasons, there may occasionally be short delays. We will proactively inform you of any potential delays.

2. Shipping Time

After dispatch, the average delivery time within Netherlands is:

• 3-7 working days for standard products

The actual delivery time depends on the shipping provider and the delivery address.

3. Shipping Costs

Shipping costs are displayed clearly and transparently at checkout. We occasionally offer free shipping for certain promotions or minimum order values. These promotions are marked accordingly.

4. Secure Shipping of Lamps & Lights

Lamps and lighting fixtures are considered fragile items for shipping. Therefore, we use reinforced packaging materials and shock-absorbing padding. Our shipping partners are carefully selected to prevent damage during transport.

5. Shipment Tracking

Once your package has been shipped, you will receive an email confirmation including a tracking link. This allows you to track your package at any time.

6. Partial Deliveries

If your order contains multiple items, partial deliveries may occur due to different package sizes or warehouse locations. This will not incur any additional costs for you.

7. Delivery Problems & Delays

If a delivery takes an unusually long time or the tracking information is not updated, please contact our customer service. We will take care of it immediately.

Email: info@woondecoraties.com

Telephone: +971 52 793 8634

8. Damaged Deliveries

Despite secure packaging, damage during transport cannot be completely ruled out. In this case, proceed as follows:

• Please take photos of the damaged packaging and the item.
• Make a note of the order number.
• Send all information to info@woondecoraties.com.

We will send you a free replacement as soon as possible or find an individual solution.

9. Undeliverable or Lost Packages

If a package gets lost in transit or is marked as delivered even though you haven't received it, we'll handle the matter directly with the shipping provider. If the loss is confirmed, we'll resend the order or issue a full refund.

10. Delivery to Parcel Lockers

Depending on the size of the package, delivery to selected collection points may be possible. However, bulky lamps or large light fixtures may not be eligible for delivery to collection points.